To sell on JemezVillage.com, you must define your Return and Warranty settings. This tells customers what to expect if they have an issue with an order. Follow these steps to get your store ready.
1. Access Your RMA Settings
- Log in to your Vendor Dashboard.
- In the left-hand menu, select Settings.
- Click on Return and Warranty (RMA).
2. Define Your Warranty Terms
- Label: Enter a title like “Store Warranty” or “Returns & Exchanges.”
- Type: * Select No Warranty if your items are sold “as-is.”
- Select Included Warranty if you offer a guarantee. You can then set the duration (e.g., 30 Days).
- Refund Reasons: Check the boxes for the reasons you will accept a return. We recommend checking Wrong Item, Damaged Item, and Manufacture Defect at a minimum.
3. Write Your RMA Policy
In the large text box, you must clearly state your rules. To help you, here is a professional template you can copy and customize:
[Your Store Name] Return Policy
- Return Window: Please request returns within [X] days of receiving your item.
- Condition: Items must be in their original packaging and unused condition.
- Return Shipping: [Specify if the customer or your store pays for return shipping].
- Exclusions: [e.g., Custom-made items or perishable goods are final sale].
- How to return: Use the “Request Refund” button in your Jemez Village customer dashboard.
4. Overriding Settings for Specific Products
If most of your items have a 30-day warranty, but one specific item is Final Sale, you can change it individually:
- Go to your Products tab.
- Edit the specific product.
- Scroll to the RMA / Warranty section at the bottom to set custom rules for that item only.
5. Managing Requests
When a customer requests a return, you will see a notification in your Vendor Dashboard under Return Request. You can chat with the customer there, view photos of any damage, and click Approve once the item is sent back.
💡 Pro-Tip for Vendors:
A clear and fair return policy is proven to increase sales. Customers feel more confident buying from you when they know you stand behind your products!