Shipping Policy

Thank you for shopping with us! We are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully to understand our procedures and timelines.

Processing Time:

Orders are typically processed within 3-5 business days (Monday – Friday, excluding holidays) after payment confirmation.
During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
You will receive a notification email with tracking information once your order has shipped (for US deliveries).

Shipping Methods & Estimated Delivery Times:

Local Deliveries (Jemez Mountain Region or within 40 miles of Jemez Springs): Estimated delivery within one week.
Standard Shipping (Within the United States): Estimated delivery within two weeks.
Expedited Shipping (Within the United States): Estimated delivery within 3-5 business days. This option may not be available for all locations within the United States.

Shipping Rates:

Shipping costs are calculated based on the weight of your order, the delivery location, and the shipping method selected at checkout. You can view the exact shipping cost during the checkout process before completing your purchase. Some items may require additional shipping fees and maybe included after the purchase online. If this is the case, you will be contacted before shipping.

We may offer free standard shipping on orders over a certain amount (e.g., $XX) within the United States. Please check our website for current free shipping thresholds.

Shipping Destinations:

We currently offer local deliveries within the Jemez Mountain Region or within a 40-mile radius of Jemez Springs.
We do not deliver outside the United States at this time.

Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can track the progress of your shipment using the provided tracking number on the carrier’s website. Please allow up to 24 hours for the tracking information to become available. Tracking is not typically available for local deliveries.

Shipping Address:

Please ensure that you provide a complete and accurate shipping address during checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
We are unable to make changes to the shipping address once your order has been processed.

Lost or Damaged Packages:

In the event that your package is lost or damaged during transit, please contact us within 5 days of the expected delivery date. We will work with the shipping carrier to investigate the issue.
For local deliveries, please inspect at delivery.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.