Policies

Community Guidelines for JemezVillage.com

Welcome to JemezVillage.com! Our online platform is dedicated to supporting and enhancing the Jemez Springs area through community engagement and local support. To ensure a positive and respectful environment, we ask that all members adhere to the following guidelines:

1. Respectful Communication

No Profanity or Offensive Language: We use language that is respectful and considerate of all community members. We avoid any form of profanity, hate speech, or offensive comments.

Considerate Posting: We refrain from posting sensitive information about deaths or other personal matters without the explicit consent of the affected families. We respect the privacy and dignity of all individuals.

2. Positive and Constructive Engagement

Encouragement and Positivity: We foster a positive atmosphere by encouraging and uplifting others. We share positive experiences, constructive feedback, and supportive comments. We avoid spreading negativity, rumors, or false information.

Provide Helpful Feedback: When offering criticism, we ensure it is constructive and aimed at helping others improve. We focus on proposing solutions and fostering productive discussions.

3. Respect for Others

Respectful Discourse: We engage in respectful and constructive discussions. Personal attacks, harassment, or bullying will not be tolerated.

Cultural Sensitivity: We are mindful of the diverse backgrounds and experiences of our community members. We show empathy and understanding towards different perspectives.

Promote Inclusivity: We encourage an inclusive environment where all members feel welcome, regardless of race, gender, sexual orientation, religion, or ability. Discrimination, hate speech, and exclusionary behavior will not be tolerated.

4. Content Responsibility

Accurate Information: We ensure that the information we share is accurate and reliable. Misinformation can harm the community and erode trust.

Copyright and Intellectual Property: We respect the intellectual property rights of others. We do not post content that infringes on copyrights or other proprietary rights.

Content Ownership and Attribution: By posting content, we grant JemezVillage.com the right to use, reproduce, and distribute our content. We ensure that we have the rights to the content we post and give proper attribution when necessary.

5. Privacy and Security

Protect Personal Information: We do not share personal information, including addresses, phone numbers, and email addresses, of ourselves or others. We respect everyone’s right to privacy.

Secure Accounts: We keep our account information secure. We do not share our login credentials with anyone.

6. Non-Commercial Use

No Unauthorized Advertising: The community platform is not for unsolicited advertising or promotional posts. Only authorized and relevant advertisements are allowed.

Business Listings: Local businesses may be listed or discussed in appropriate forums, direct marketing or aggressive promotion without prior approval is prohibited.

7. Use of Multimedia

Appropriate Content: We ensure that images and videos posted are appropriate and relevant to the community. Graphic or explicit content is strictly prohibited.

Copyrighted Multimedia: We do not post copyrighted multimedia content without proper permissions. We always give credit to the original creators.

8. Stay On-Topic

Relevant Discussions: We keep discussions relevant to the forum or topic at hand. Off-topic posts may be removed to maintain the focus of the community.

9. Event Posting

Event Guidelines: Events posted to the community should be relevant, accurately described, and adhere to community guidelines. We ensure that events are not disruptive or inappropriate.

Participation in Events: We encourage members to participate in community events and initiatives. We provide clear guidelines on how to join and contribute to these activities.

10. Dispute Resolution

Conflict Mediation: If conflicts arise, group mediation is encouraged with the involvement of a moderator. Public confrontations should be avoided to maintain a respectful and supportive environment.

11. Reporting Violations

Report Misconduct: To report violations of the community guidelines, we use the contact form provided on JemezVillage.com and include a copy-paste link to the relevant post. This helps moderators address the issue promptly and effectively.

12. Health and Wellness

Sensitive Topics: We handle discussions about health and wellness with care and sensitivity. Misinformation about medical topics can be harmful, so we ensure that such discussions are based on credible sources.

13. Environmental Responsibility

Eco-Friendly Practices: We promote eco-friendly practices and discussions. We encourage members to share tips and advice on sustainable living and environmental conservation.

14. Future Policy Updates

Policy Changes: We inform members that community guidelines may be updated periodically. We encourage them to stay informed about any changes and provide feedback.

15. Enforcement and Moderation

Three-Strike Rule: Violations of these guidelines will result in a warning. Repeated violations may lead to temporary suspension or permanent removal from the community. After three strikes, appropriate actions will be taken by the moderators.

Moderator Rights: Moderators reserve the right to remove any post or content that violates these guidelines or is deemed inappropriate for the community.

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By participating in JemezVillage.com, you agree to abide by these guidelines and contribute to a positive, respectful, and supportive community. Thank you for your cooperation and commitment to making JemezVillage.com a thriving online hub for the Jemez.

Community Guidelines for JemezVillage.com

By participating in JemezVillage.com, you agree to abide by these guidelines and contribute to a positive, respectful, and supportive community. Thank you for your cooperation and commitment to making JemezVillage.com a thriving online hub for the Jemez.

Communication Through 3rd Party on JemezVillage.com

Consent for SMS Notifications and Third-Party Software Usage

Consent for SMS Notifications and Third-Party Software Usage

By using the JemezVillage.com booking service and opting to sign up for SMS (text message) notifications, you are providing your explicit consent to the following:

1. Receipt of SMS Communications: You agree to receive text messages from JemezVillage.com regarding your bookings, appointments, reminders, updates, and other relevant information related to the services you have booked.
2. Use of Third-Party Software: You understand and agree that JemezVillage.com utilizes third-party software and service providers to facilitate our booking system and send SMS notifications. By consenting, you acknowledge and agree that your provided information (including your name, phone number, and booking details) will be securely transmitted to and processed by these third-party platforms for the sole purpose of enabling these communication services.
3. Data Usage for Communication Purposes: You grant permission for these third-party software providers to use your information strictly for the purposes of sending you the agreed-upon communications, managing your booking, and improving their service delivery on behalf of JemezVillage.com. Your information will not be sold, rented, or used for any unrelated marketing or solicitation by these third parties without your further explicit consent.

To Opt-Out:

You can unsubscribe from SMS notifications at any time by replying “STOP” to any message you receive from us. Please note that opting out of SMS notifications may mean you miss important updates or reminders about your bookings.

Your Privacy:

JemezVillage.com is committed to protecting your privacy. While we work with trusted third-party providers, we encourage you to review their respective privacy policies for more details on their data handling practices.

Policies for Vendors & Businesses

Policies for Vendors & Businesses on JemezVillage.com

Welcome to JemezVillage.com! To ensure a positive and enjoyable experience for all users, we have established the following policies for vendors and businesses:

Family-Friendly Content

• All content must be family-friendly and appropriate for all ages. This includes text, images, videos, and links.
• Content that is offensive, explicit, or inappropriate for a general audience is strictly prohibited.

Designated Posting Areas

• Businesses can post only in designated areas, including:
  • Business Directory
  • Events Calendar
  • Markets
  • Any other areas explicitly designated for business or commercial posts
• Posting in non-designated areas is not allowed.

Product and Service Guidelines

• Products and services promoted on JemezVillage.com must be lawful and comply with local, state, and federal regulations.
• Vendors must accurately represent their products and services, including clear descriptions, pricing, and any relevant terms and conditions.
• Misleading or deceptive advertising is prohibited.

Respectful Interactions

• Vendors and businesses must engage respectfully with all users, including customers and other businesses.
• Harassment, discrimination, or abusive language will not be tolerated.
• Customer inquiries and complaints must be addressed promptly and professionally.

Promotion and Advertising

• All promotional and advertising content must adhere to the site’s guidelines for family-friendly content and designated posting areas.
• Spamming or excessive self-promotion is prohibited. All promotional activities should be conducted in a manner that respects the community and its members.

Intellectual Property

• Vendors and businesses must respect intellectual property rights and not post content that infringes on the rights of others.
• Unauthorized use of copyrighted materials, trademarks, or other intellectual property is prohibited.

Community Engagement

• Businesses are encouraged to engage with the community positively and constructively. This includes participating in community events, supporting local initiatives, and contributing to the overall well-being of Jemez Village.

Compliance and Enforcement

• All vendors and businesses must comply with these policies and any additional guidelines set forth by JemezVillage.com.
• Failure to adhere to these policies may result in the removal of content, suspension of posting privileges, or other disciplinary actions.

We appreciate your cooperation in maintaining a positive and family-friendly environment on JemezVillage.com. Thank you for being a valued part of our community!

Farmers’ Market Online Sales Policy & Guidelines

JemezVillage.com Farmers’ Market Online Sales Policy & Guidelines

1. Eligibility for Online Sales

Vendors selling through JemezVillage.com must comply with New Mexico’s Homemade Food Act. Only non-potentially hazardous foods may be sold online, including:

• Baked goods (must not require refrigeration)
• Jams & jellies (excluding low-sugar varieties)
• Non-cream-based candies
• Certain dry mixes
• Dried fruits & vegetables
• Vinegar & flavored vinegar

Prohibited items: Meat, dairy, seafood, canned goods, and perishable foods cannot be sold online.

Examples of TCS food that are not allowed under the Act include:

• Meat and meat products, including jerky
• Salsa
• Fish and fish products like smoked fish
• Foods containing CBD, hemp, or hemp extract (see question #4)
• Vegetable jams/jellies (e.g., hot pepper jelly)
• Canned fruits or vegetables
• Canned pickled products like corn relish, pickles, or sauerkraut
• Pies or cakesthat require refrigeration like banana cream, pumpkin, lemon meringue or custard
  pies; cheesecake; and cakes with glaze or frosting that requires refrigeration (e.g., cream cheese
  frosting)
• Milk and dairy products like cheese or yogurt
• Cut fruits and vegetables
• Caramel apples
• Hummus
• Garlic in oil mixtures
• Beverages like fruit/vegetable juices, Kombucha tea, and apple cider
• Sprouts
• Food products with fresh vegetables, fruits and/or cheeses
• Salad dressings
• Acidified foods

But if you become a vendor we can direct clients to you and market your products online. You can even allow for “sold”, “backorder”, or “out of stock” status.

See the complete New Mexico Homemade Food Act: ARTICLE 12 and Summary

2. Vendor Registration & Compliance

To sell goods on JemezVillage.com, vendors must:

• Register as a vendor and provide necessary documentation.
• Obtain a New Mexico-approved food handler card.
• Comply with local health and safety regulations.

3. Labeling Requirements

Each product listed for sale must feature clear labeling, including:

• Vendor’s name & contact information (phone number, email, website)
• Complete ingredient list
• Allergen warnings (e.g., “Contains: Nuts, Dairy, Gluten”)
• Statement: “This food is homemade and not subject to state licensing.”

4. Tax & Transaction Handling

• JemezVillage.com will collect and remit sales tax as required under New Mexico’s Marketplace Facilitator Laws.
• Vendors must report earnings and comply with Gross Receipts Tax (GRT) obligations.

5. Fulfillment & Delivery Rules

• Sales are limited to New Mexico residents—vendors may not ship across state lines.
• Vendors must ensure safe packaging and handling to prevent contamination.

6. Community & Marketplace Conduct

JemezVillage.com is committed to supporting local farmers, artisans, and businesses. Vendors must:

• Maintain honest and accurate product descriptions.
• Follow ethical business practices and honor customer commitments.
• Engage in community marketing efforts, including optional vendor spotlights and promotions.

7. Community & Marketplace Conduct

Vendor Health and Safety Policy

As a vendor, you are responsible for ensuring the health and safety of all food items sold and the consumers who purchase them. This includes adhering to all relevant food safety regulations, maintaining sanitary conditions during food preparation and transportation, and providing accurate labeling of ingredients. Vendors hold liability for any health issues or safety concerns arising from the consumption of their products, including any harm or fatalities. By following these guidelines, you help protect the well-being of your customers and uphold the integrity of our market.

Understanding our Refund and Returns Policy is essential for a seamless shopping experience.

Jemez Village: The Complete Returns Framework

Our Philosophy: A Platform for Our Community

At JemezVillage.com, we operate on a “Community First” model. We are a high-tech digital plaza designed to connect you with the amazing creators and producers of the Jemez Valley.

This means there are two distinct types of sellers on our platform, each with its own clear return process:

Your return process depends entirely on who you bought from.

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PATH A: For Items Sold by Marketplace Sellers

(Crafts, Produce, Art, Services, etc.)

This is our primary “Community Trust” policy. You are buying directly from a local, independent business.

1. The Core Principle: Seller-Direct Policies Each artisan, grower, and producer on JemezVillage.com has their own unique return and RMA (Return Merchandise Authorization) policy. Before making a purchase, we strongly encourage you to read the seller’s individual “Shop Policy” or “Returns” tab on their profile page. By completing a purchase, you are agreeing to that specific seller’s terms.

2. How to Handle a Return or Issue: A Step-by-Step Guide

• Step 1: Contact the Seller Directly (The “Neighborly” Approach) This is the fastest path. Log in to your account, go to “Order History,” and use our secure messaging system to contact the seller directly. Our local sellers are proud of their work and will almost always work with you to find a fair solution.
• Step 2: The “Jemez Valley Promise” (Our Mediation) If you haven’t received a response from the seller within 3 business days, or if you feel you’ve reached an impasse, we are here to help. Please submit a support ticket, and our team will step in to mediate.
  • Support Hub: https://jemezvillage.com/support/
  • Please include: Your Order Number and the Seller’s Name.

3. General Marketplace Guidelines

• NON-Returnable Items: Due to the nature of our local economy, most sellers cannot accept returns for:
  • Perishable Goods: Produce, baked goods, meats, etc.
  • Custom & Personalized Items: Anything made-to-order.
  • Digital Goods: Event tickets, downloads, etc.
  • A Note on “Handcrafted”: The beauty of items from our craftsmen is their uniqueness. Slight variations in color, grain, or texture are not “defects”—they are the signature of a human hand.
• Damaged or Incorrect Items: Contact the seller within 48 hours of delivery. You must take clear photos of the damaged item, the exterior shipping box, and the interior packing materials for the seller to process a shipping claim.

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PATH B: For Goods Sold Directly by JemezVillage.com

(e.g., Official Jemez Village T-Shirts, Branded Merchandise, etc.)

This policy applies exclusively to products and services where the seller is listed as “JemezVillage.com.”

1. Our 30-Day Policy Our refund and returns policy for direct-sold goods lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition you received it.

2. Non-Returnable Direct Goods

• Gift cards
• Downloadable software products
• Sale items (Only regular-priced items may be refunded)

3. The Return & Refund Process (for Direct Goods Only)

• Step 1: Get Authorization Please do not send your item back without authorization. First, submit a return request at our support hub: https://jemezvillage.com/support/. Include your Order Number and reason for the return.
• Step 2: Ship the Item If your return is approved, you will be given an RMA number and our return shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning more expensive items, we strongly recommend using a trackable shipping service.
• Step 3: Inspection & Refund Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

4. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take time to post. Next, contact your bank. If you’ve done all of this and still have not received your refund, please contact us via the support hub.

5. Exchanges (for Direct Goods Only) We only replace items if they are defective or damaged. If you need to exchange it for the same item, please request an exchange at our support hub.